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Privacy Policy

Privacy Policy

At TP Performance Cycles we value your privacy and the security of your data is extremely important to us whether you shop with us online or call us to purchase products. This policy sets out where and how we collect your personal information and how it will be used, as well as your rights over any personal information we hold about you.

If you shop online, your use of this website is governed by our terms and conditions. Please ensure you have read and understood them in addition to this policy.

Our promise to you

We respect, and are committed to protecting your privacy and will always process your personal information in accordance with GDPR and any other relevant legislation. We will not sell any information that identifies you to any other organisations without your consent and any information you give to TP Performance Cycles will be held with the utmost care and security.

Information we collect from you and how we use this information

Information that you provide to us such as your name, address, telephone number, email address and payment card details. 
Information about the products and services you purchase from us.
Information such as your computer’s IP address and anonymous information collected from cookies* when you are browsing our website.
This information is crucial in fulfilling our commitment to you to process your order or service requirement. 
Help us ensure the orders placed are not fraudulent, protecting all parties.
Review sales and trends to improve our product range and service to you.
To support swift resolution of any enquiries from the customer.

*Cookies

Like most websites, TP Performance Cycles use cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites and to help you shop with us online. 

The cookies stored on your computer or other device when you access our websites are designed on behalf of TP Performance Cycles and are necessary to enable you to a make purchases on our website.

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use.

If you choose to disable cookies this will affect the way in which the website works. What effect depends on which cookies you disable but in general the website may not operate properly if cookies are switched off. If you only disable third party cookies, you will not be prevented from making purchases on our site. If you disable all cookies, you will be unable to complete a purchase on our site.

Google Analytics

When someone visits tpperformance.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing List

As part of the registration process for our mailing list, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimp privacy policy. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing sales@tpperformance.co.uk

Who might we share your information with?

Carriers – We may pass your contact details, address, telephone number and e-mail address, on to our carriers to allow them to fulfil our delivery to you.
Review Service – After your purchase, we use a third party customer feedback service to send you an email and request for your feedback, which you may choose to leave. The feedback is held on the customer feedback service’s website and on our website. The service provider we use is Feefo.
Reputable partners, suppliers or agencies so they can process your personal information on our behalf…but only where they meet our strict standards on the processing of data and security!
New TP Performance Cycles companies that we may develop in the future, either on our own or with others companies.
If we change our name, ownership or sold to another organisation, we may transfer any personal information we hold about you to the other party to enable them to continue to provide services to you. 
Informing you about products or services.
The information we communicate to you may be sent by email, SMS, social media or other electronic means, post or via telephone provided you have consented to us doing so. If you wish to amend your marketing preferences you can do so by clicking on my account and following the directions to amend your status or by calling us on 07782 380 496.

Personal Data

Your personal data is protected in the UK by the GDPR regulations. This ensures the data we hold about you should be processed lawfully and fairly. The information should, where required, be kept up to date and not retained for longer than is required for the purpose of day to day business. The information will be kept securely to prevent unauthorised access by unauthorised people. 
You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Tom Welch at sales@tpperformance.co.uk

Security

We treat all the information we hold securely and with the utmost care.  
Your payment details are stored on our payment service providers secure site in an encrypted format.
Please be aware that we will only ever contact customers requesting confirmation of account details if your card is declined at the point of payment, or in certain circumstances when a refund to your card is required.
We will never ask you for your password.
We advise you never to enter your account number or password into an email or after following a link from an email.

Security of your Personal Data 

We will take reasonable, technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Policy changes

This policy was updated in August 2021. Any future changes will be communicated via the website and immediately to ensure you are up to date with any changes.